Q: Why did I fail to redeem the voucher after entering the redeem code?

A: You can only redeem successfully when all the following conditions are met:

(1) The redeem code is correct and within the redemption validity;

(2) You meet the redemption requirements: the redemption requirements may vary for different redeem codes. If you are not qualified, please check the error message and redeem only after meeting the requirements;

(3) The vouchers have not been completely redeemed: each batch of vouchers has a maximum limit for redemption. If the limit is reached, it will no longer be possible to redeem them.